Reference

Terms That Cover Your royalselot Account

Before you open an account or move funds through DANA, OVO, or GoPay, these terms set out what we expect from you and what you can expect from us.

Applies to all account activityCovers DANA, OVO, GoPay depositsJurisdiction-dependent accessUpdated when policy changesContact us for any clarification
royalselot Terms That Cover Your royalselot Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause is unclear or you believe a term has been applied incorrectly to your account, we have three ways you can raise it. We aim to respond to terms-related queries with enough detail for you to understand the outcome — not just a one-line reply.

Team online

Live Chat

Start a chat session from within your account dashboard. Available for terms queries, account disputes and wallet mismatch issues — we keep a record of each conversation.

Email Support

Send a written query to our support address for anything that needs a documented response — policy clarification, account suspension reasons or withdrawal holds linked to terms breaches.

Help Centre

Our help section holds the current version of every policy document. Search by topic — account verification, wallet linking, or eligible regions — to find the relevant clause quickly.

HOW WE HANDLE THIS

Policy Handling You Can Verify

We manage these terms as a living document — not a static disclaimer buried in a footer. Here is how we apply the four areas that matter most to your account.

Account Security & Data

Your account data is stored with encryption in place. We do not share personal details with third parties outside of what wallet verification requires — DANA, OVO, and GoPay each have their own data agreements.

Cookie & Session Policy

We use session cookies to keep you logged in and to remember your wallet preference between visits. You can clear these in your browser settings; doing so will log you out of the current session.

Retention & Account Closure

We retain account records for as long as required under applicable regulations. If you request account closure, we will confirm the retention period for your data before the closure is completed.

Requesting Policy Changes

If you need to correct account information or query how your data is used, contact support via live chat or email. We process correction requests and respond with a written confirmation.

Common Questions About These Terms

These are the questions we hear most often when someone reads through the terms for the first time. Each answer reflects how the policy actually works in your account — not a generic response.

Yes. Any deposit made through GoPay, OVO, or DANA falls under these terms alongside that wallet provider's own rules. Both sets of conditions apply to the same transaction simultaneously.

We publish the updated version on this page. Continuing to use your account after the update means you accept the new terms. We recommend checking this page if you receive a policy notice.

Access depends on local law and whether it is permitted in your eligible region. We do not override local regulations — it is your responsibility to confirm access is lawful where you are located.

Our withdrawal process verifies that the receiving wallet belongs to the registered account holder. A name mismatch between your account and your DANA, OVO, or GoPay wallet will hold the withdrawal for manual review.

Reach out through live chat or email support with your account details and the correction needed. We process the request and send a written confirmation once the change has been applied.

Retention periods follow applicable regulations. When you request account closure, support will confirm the exact retention timeframe for your data before finalising the closure.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.